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Can I book over the
phone?
Yes. Though we have worked with our suppliers to give you the freedom to search
and book hotels online, however we are able to process your bookings over the
phone from Monday-Saturday, 1000-1900 hrs.
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How can I
check/change/cancel my booking?
Once your booking is complete after your
credit card is processed, you will be given a reference number which is to be
used anytime you wish to check/change/cancel your booking. Simply, login with
your ID and password, open your booking by feeding in your reference number and
check/change/cancel your booking after determining the charges involved. Or,
you can call us Monday-Saturday, 1030-1930 hrs and we will help you. |
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How do I get my
booking confirmed?
Once your booking is complete after your credit card is processed, you will be
given a reference number which is to be used every time for this booking and
the hotel voucher will be emailed to you shortly afterwards. Simply take a
print out and carry it along with you.
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How do
I get my travel documents?
Once your booking is complete after your credit card is processed, you will be
emailed your booking reference number and the hotel voucher shortly afterwards.
Simply print the voucher and carry it along.
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How do
I pay?
The most convenient way to pay and book instantly is online through your credit
card. We accept Visa and Master cards. If you feel comfortable giving your card
details over the phone you can call us on 91 011 45655555. For other forms of
payment, kindly email us your query on help@farestay.com or call us on 91 011
45655555.
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How
can I get more discounts?
The rates that you see online are wholesale rates already discounted after
negotiations with the suppliers. Once again we take pride in being associated
with world class suppliers to bring you the best deals at attractive rates. |
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What do I carry
with me?
Carry all the documents you receive on your email from farestay.com regarding
your booking. The important ones are hotel voucher, your ID proof and a copy of
your credit card through which you have made the booking at faretsay.com
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Is my credit card
safe to book online?
Like we mentioned earlier, we are associated with world class suppliers who
follow strict security policies to ensure that your credit card information is
safe and secured. For this purpose they have tied up with industry leading
companies to provide SSL(Secured Socket Layer) technology protection through
which the information is transferred through the internet in secured layers,
out of the reach of human capabilities.
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How do I search for
hotels and make a booking?
Simple. In the search engine
Step1 - select city, dates, rooms and number of guests
Step2 - choose your preferred hotel and click on book
Step3 - review your booking details, feed in your credit card
details and click on confirm
Step4- note your reference number and your booking at
farestay.com is complete. |
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What about refunds?
Refunds after cancellation charges will be processed according to the hotel
policies and normally takes 10-15 working days.
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What do I do if my
hotel voucher is lost/torn?
No worries. Simply take out another print as the voucher has been emailed to
you. If that is not possible then just go to the hotel check In desk and tell
them the lead guest name and show them your ID proof.
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